2nd Line Support

This job is working for one of the most successful business technologies providers in the UK. Already a huge success with 13 offices, 900 employees and close to a 2,000,000 turnover, there is no sign of their growth or in fact, the IT and telecom industry slowing down and therefore, starting a career with them now, is the perfect time to progress.

The business offers some great benefits such as flexible working arrangements to enhance your work life balance, learning opportunities and a supportive environment. This friendly company has some ambitious substantiality targets, offers additional holiday days and encourages volunteering days to all employees, to give back to the local community.

The business has a dedicated team to provide support to clients with over 500 users. You will be dealing with important clients and therefore customer service is key for this role along with the ability to provide 1st / 2nd line technical support.

If you have demonstrable knowledge in Technical Service Delivery (networking, security and cloud) this is the role for you. This team provides Enterprise customer solutions (Cisco, Meraki, Fortinet, Microsoft, ZScaler and CloudFlare), any knowledge of these products is desirable.

Some of the main duties include:

• Build and maintain strong customer relationships and improve Services to maintain customer satisfaction and retention.
• Own the resolution of all reactive tickets.
• Centralise technical support for Field Engineers when requested.
• Gather information and demonstrate excellent troubleshooting acumen.

The Manager is always present to give training and support your development. It is essential you have a certification or can demonstrate working within ITIL methodologies. We are looking for a resilient, intelligent and result driven Engineer.

Salary: 28,000 - 30,000 per annum
Location: Shoreham-by-Sea
Full Time

Please call Joe Walker at Clearline Recruitment for more details.