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Aftersales Manager

Hartlepool, County Durham
£30,000 to £50,000
Job Type
10 Nov 2023

Are you an experienced Aftersales Manager looking for a new challenge?

Discover an amazing opportunity with a busy main dealer!

Automotive Aftersales Manager - Hartlepool
Salary: Basic 30,000, OTE 50,000 plus Company Car
Working Hours: Monday to Friday 8.30am - 5.30pm, 1 in 4 Saturdays 8.30am - 12.30pm

An Aftersales Manager is required for this well established and highly successful site based in Hartlepool

The successful candidate will have demonstrated a solid background of Aftersales management in a prestige dealership environment. An eye for new and original marketing idea's along with exceptional organisational and man management skills as well as focus on 1st class customer service are pre-requisites of this role.

Aftersales Manager Responsibilities:

  • Planning, controlling and monitoring processes in customer services areas while managing and developing employees
  • Improve standards of performance of the service team through effective coaching and performance management
  • Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, and cost of sales)
  • Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted
  • Ensure accurate recording of all daily operating controls and KPIs
  • Make sure premises, tools, equipment and other dealership assets are controlled and used effectively
  • Maintain an effective control of expenses in line with agreed objectives by regular examination and review of management accounts and budgets

The ideal Aftersales Manager:

  • Previous experience managing both service and parts department essential
  • You will need to have had a solid career history to date gained in a main dealer Aftersales department
  • Be a confident relationship builder dealing with customers at all levels
  • You will have an extensive career in aftersales management
  • Ability to create a good working atmosphere, enthuse and motivate a team while ensuring that agreed targets are met by the service team
  • Needs to be process and stats driven
  • Demonstrate an entrepreneurial flair to drive the business forward
  • Proven ability to deliver high CSI results with a passion for excellent customer service
  • Have knowledge of vehicle design, manufacture and legislation
  • A full driving licence

If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige motor company then apply today!

If you do not hear from us within 14 days of your application date, please assume we will not be progressing your application.

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  • Job Reference: 1161748249-2
  • Date Posted: 10 November 2023
  • Recruiter: Theo Jones Recruitment
    Theo Jones Recruitment
  • Location: Hartlepool, County Durham
  • Salary: £30,000 to £50,000
  • Bonus/Benefits: OTE £50,000 plus Company Car
  • Sector: Transport & Logistics
  • Job Type: Permanent