The role is for a Resident Liaison Officer on a Social Housing Retrofit project. The primary function of this position is to be the first point of contact between our teams and the residents, to ensure the residents are informed at all stages of the works due to take place in their homes. The RLO will also deal with customer complaints etc and provide support to vulnerable residents. Full training will be provided (shadowing a current RLO).
As the role is customer facing, the role is full time on site. The option of hybrid working is not available for this position. A driving licence is required as the properties are spread out and the candidate will be required to travel between properties.
The client's main ethos is to strive in customer experience so Social Housing experience is desirable.
The role will be to provide information and support for tenants whose homes are affected by major works.
- Pay rate 16 PAYE / 20.02 Umbrella
- working hours 8.00-17.00
- expenses will be paid for mileage
- Full driving license and own car
- CSCS Card requested
- Temp to perm after 3 months